1.Who we are
GlowHaus Skin & Wellness ("GlowHaus," "we," "us" or "our") is a medical aesthetics and wellness clinic located at 1205 W McDermott Dr, Ste 120, Room 107, Allen, TX 75013. This Privacy Policy explains how we collect, use and protect personal information when you visit glowhausskinwellness.com, contact us, book an appointment or receive messages from us.
2.Information we collect
Information you give us
- Contact details such as your name, email address and phone number.
- Details you share in forms or messages, such as the treatments you are interested in and your goals.
- Appointment and booking details.
Information collected automatically
- Device and browser information, IP address and general location.
- Pages viewed, links clicked and how you arrived at our site.
- Cookies and similar technologies (see section 6).
Health information
Medical history, treatment records and other health information you provide during consultations and treatment are kept as part of your patient record. That information is handled under our patient privacy practices and applicable law, including HIPAA where it applies, not under this website policy. Please do not send sensitive medical details through website forms or social media messages.
3.How we use your information
- To respond to enquiries and arrange consultations and appointments.
- To send appointment confirmations, reminders and follow-ups.
- To send offers and updates, only where you have agreed to receive them.
- To process payments and financing requests.
- To improve our website, services and client experience.
- To meet legal, regulatory and safety obligations.
4.Text messages (SMS)
If you give us your mobile number and agree to receive texts, we may send appointment reminders, replies to your enquiries and, where you opt in, occasional offers. Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of purchase.
5.How we share information
We do not sell your personal information. We share it only with trusted providers who help us run the clinic, and only as needed for them to do so. These include:
- Our booking platform (Moxie) to manage appointments.
- Our customer relationship and messaging platform (HighLevel) to manage enquiries, email and text messages.
- Payment and financing providers, such as Cherry, when you choose to use them.
- Website hosting, analytics and advertising partners, such as Google and Meta.
We may also share information if required by law, to protect the safety of our clients or staff, or as part of a business transfer.
6.Cookies and tracking
We use cookies and similar tools to keep the site working, remember your preferences, understand how the site is used and measure our advertising. You can block or delete cookies in your browser settings. Some parts of the site, such as forms and booking, may not work properly without them.
7.How long we keep information
We keep personal information only as long as needed for the purposes above, or as required by law. Patient records are kept for the periods required under Texas law.
8.How we protect information
We use reasonable administrative, technical and physical safeguards to protect your information. No website or online service can be guaranteed 100% secure, so please contact us right away if you believe your information has been compromised.
9.Your choices and rights
- Opt out of marketing emails using the unsubscribe link in any email.
- Opt out of texts by replying STOP.
- Ask to access, correct or delete the personal information we hold about you, subject to legal and medical record-keeping requirements.
Texas residents may have additional rights under the Texas Data Privacy and Security Act. To make a request, contact us using the details below. We will verify your request and respond within the time required by law.
10.Third-party links
Our site links to third-party sites, such as our booking page, financing provider and social media. Their privacy practices are their own, so please review their policies.
11.Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 online.
12.Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
13.Contact us
Questions about this policy or your information? Get in touch: